0klv Privacy Policy

0klv ("we", "our", or "platform") is an online betting and casino platform for Bangladesh. We place the highest importance on our users' privacy and are fully committed to protecting their personal information.

This privacy policy describes what information we collect when you use the 0klv website (https://0klv.cam), how we use that information, and how your personal information is kept safe.

By registering on or continuing to use our platform, you will be considered to have given your consent to the terms of this privacy policy. We ask that you read this policy carefully.

0klv collects various types of information to provide services to you, manage your account, and improve the platform.

2.1 Registration and Identity Information

When you open an account with 0klv, we collect the following information:

• Full name and display name
• Email address
• Date of birth (for age verification — must be at least 21 years old)
• Mobile number
• Residential address
• National ID or passport number (for identity verification)

2.2 Financial Transaction Information

To ensure financial services, we collect:

• bKash, Nagad, Rocket, or Upay account number
• Bank account details (for bank transfers)
• Deposit and withdrawal history
• Transaction date, amount, and method

2.3 Platform Usage Information

To improve your experience on the platform, we automatically collect:

• IP address and device information
• Browser type and operating system
• Login and logout times on the platform
• Gaming history and betting activity
• Page visit information and click tracking
• Location data from the device used (if permission is granted)

2.4 Communication Information

When you contact us via live chat support or email, we retain a record of those conversations. This helps us improve our service quality and resolve disputes.

0klv uses collected information only for specific and legitimate purposes. The main reasons your personal information is used are as follows:

• Account Management: Completing the registration process, verifying identity, and ensuring account security.
• Financial Transactions: Processing deposits and withdrawals, preventing fraud, and ensuring financial security.
• Service Delivery: Providing services related to betting, casino games, and promotional offers.
• Customer Support: Providing support in Bengali through 24/7 live chat.
• Security and Compliance: Preventing fraud, money laundering, and illegal activity.
• Platform Improvement: Analyzing user experience to improve platform performance.
• Marketing Communications: With your consent, informing you about relevant offers and promotions.
• Responsible Gaming: Identifying the risk of excessive play and providing support.

The 0klv website uses cookies and similar technologies. Cookies are small files stored in your browser that help improve your website experience.

4.1 Cookies We Use

• Essential Cookies: Required for the core functions of the website, such as maintaining login sessions.
• Functional Cookies: Help remember your preferences and settings.
• Analytics Cookies: Collect data to understand how users use the platform.
• Security Cookies: Used to detect and prevent fraudulent activity.

4.2 Cookie Control

You can control cookies by changing your browser settings. Please note that disabling essential cookies may cause some platform functions to not work properly.

We keep your personal information confidential and share it with third parties only in limited circumstances.

5.1 Cases Where Information Is Shared

• Payment Processors: Necessary information is shared with bKash, Nagad, Rocket, Upay, and banking partners to process financial transactions.
• Identity Verification Services: Necessary information is shared with verification agencies to complete the KYC process.
• Technology Service Providers: Limited information is shared with technology partners who assist in operating the platform, and they are required to comply with our privacy standards.
• Legal Obligations: Information may be disclosed upon court order or at the request of legal authorities.
• Fraud Prevention: Information may be shared with regulatory bodies to prevent money laundering or other illegal activity.

5.2 International Data Transfers

For effective platform operation, your information may be stored on servers outside Bangladesh. In such cases, we ensure that your information is adequately protected in the destination country.

0klv has adopted industry-standard technical and organizational measures to protect your personal information.

• SSL Encryption: All communication between you and our servers is protected by 256-bit SSL encryption.
• Secure Payment Gateway: Financial information is not stored directly on our servers; payment processing is handled through certified partners.
• Access Controls: Access to your information is restricted to authorized staff only, and every access is logged.
• Two-Factor Authentication: Two-factor authentication is available to protect your account.
• Security Audits: Platform security is regularly tested by third parties.
• Data Backup: Encrypted backups are maintained regularly to protect your information.

0klv retains your personal information only for as long as necessary to fulfill the purpose for which it was collected, or as required by legal obligations.

• Active Accounts: All information is retained while the account remains active.
• Closed Accounts: Even after an account is closed, certain information may be retained for a specified period as required by law.
• Financial Records: Records of financial transactions are kept for the period specified by legal requirements.
• Support Communications: Records of customer service communications are kept to improve service quality.

Once the specified period has ended, your personal information is securely deleted or anonymized so that it can no longer be linked to any individual.

As a user of 0klv, you have the following rights regarding your personal information:

• Right to Access: You may request to know what information we hold about you.
• Right to Correction: If your information contains any errors or is incomplete, you may request that it be corrected.
• Right to Deletion: In certain circumstances, you may request that your personal information be deleted.
• Right to Object to Processing: You may object to the processing of your information for specific purposes.
• Data Portability: You may request your information in a structured and accessible format.
• Opt-Out of Marketing Communications: You may opt out of marketing communications at any time.

To exercise these rights, please contact us in writing. We will process your request within a reasonable time. In some cases, we may not be able to fulfill all requests due to legal obligations.

0klv is a 21+ platform. We do not knowingly collect information from anyone under the age of 21.

Through age verification during the registration process, we ensure that only individuals aged 21 or above can use the platform.

If we become aware that information from a minor has been collected, we will immediately close that account and delete all related information. If you have any information about this, please contact us.

0klv may update this privacy policy from time to time. If there are any significant changes, we will notify you in the following ways:

• By displaying a prominent notice on the platform
• By sending a notification to your registered email
• By updating the "Last Updated" date at the top of this page

If you continue using the platform after the changes, you will be considered to have agreed to the revised policy. We therefore recommend visiting this page regularly.

If you do not agree to the revised policy, you may contact us to request that your account be closed.

If you have any questions, concerns, or requests related to accessing information about this privacy policy, please contact us:

0klv is always committed to protecting your privacy. We believe that transparency and trustworthiness are the foundation of a long-term relationship. Your feedback on any of our services or policies is always welcome.